rbrb wrote:After not receiving any follow up emails after the initial email thanking me for my purchase & donation, it took me exploring forums such as these to find out what I was supposed to be doing to insure that I actually receive my laptop. The broken promises, including that I was promised to get my laptop in 7-10 days almost three weeks ago, are disappointing. But what is most irritating is that I don't have confidence that if don't call and email and spend lots of energy on hold, that my laptop is going to fall through the cracks. It takes thousands of us individually calling and emailing and waiting to talk to people who don't have any information, when it would be so much more efficient if someone from OLPC gave accurate follow-up information. I did receive an email over the weekend from OLPC (only the second email I have gotten from OLPC) which stated that my address is now correct and it will ship in 30-45 days -- but given OLPC's track record, I don't know that I have much confidence. (And of course this email contradicts the 7-10 days information I was given and the information on the tracking page which says my laptop is in the shipping queue and is ready to be shipped).
So my frustration is that all of us who donated shouldn't have to expend so much time and energy trying to track down our laptops. I understand that OLPC is a volunteer organization but this just doesn't seem that difficult to manage. Futhermore, as much as OLPC tries to guilt us into believing otherwise, the G1G1 program does not inspire confidence in OLPC as a charity. When I think about where to give at the end of every year, OLPC is unlikey to get my continued support given how badly they have handled the G1G1 program, both administratively and in terms of the defensive tone they have taken with us, their donors.
mattd wrote:Infamy, I think you're missing the point. I'm in the G1G0 boat and am not expecting to recieve an XO 'til March (crosses fingers). I have also been through many of the regularly occuring hiccups posted on this and other forums.
Despite that, I really don't care about the delay as long as I get an XO at some point. This is not a judgement on those that are upset/irritated/flustered/fed-up (or any other adjective I didn't think of). Far from it. It clarifies their position in my mind.
Their postition is that OLPC's handling of G1G1 problems has been mishandled, mismanaged, and been the epitomy of ineptitude since day one (no pun intended).
I completely agree. I feel lucky that, in the infamous words of Steve, the XO really is a trinket or toy to me. But this is completely a matter of perspective.
I would suggest you keep this in mind before the next time you suggest to an irritated donor that it's not OLPC's ineptitude, but the tone of communications, that has made them irritated.
You're a great asset to this forum, but please don't assume irritated donors are stupid. It not only insults them, but me as well.
Infamy wrote:I am MORE than justified in what I wrote at hostgator, saying that you "go overboard" and "do not listen to advice given".
microwiz wrote:Infamy wrote:I am MORE than justified in what I wrote at hostgator, saying that you "go overboard" and "do not listen to advice given".
Unfortunately, with all due respect for your hard work, Infamy, you're not justified.
Consider your position - you have an official affiliation with OLPC, albeit a volunteer one. Is "we unleash well-poisoning ad-hominem invective when someone calls us on issues" the appearance you want OLPC to have?
It's the unfortunate duty of someone with an official affiliation - outsiders and private folk can be as nasty as they like, even to you, and affect nothing but their own reputation. But you must be nice, because you affect the reputation of OLPC when you're otherwise - even if it galls you to do so.
(Steve's response was slick and stayed positive, despite dispensing disinformation; however, the two of those responses together make for some unfortunate and unintentional comedy :/ )
Frankly, I'm surprised to find myself explaining this from the outside. Perhaps the OLPC volunteer onboarding needs some added coverage of this, or more emphasis to the coverage if it's already in there...
Hoping this will help point things in the direction of calm,
Pecisk wrote:Microwiz, in my humble opinion, volunteers are not as support guys aka "negotiators" who can take everything people throw at them and go home and be happy. Even more, my moto on XO shipment problems is that people have full rights to be angry, but NO ONE gave them rights to be jerks. And it doesn't matter or you are donor, or you are millionaire who could give some money. It simply doesn't justify this.
Pecisk wrote:So while agree Infamy should be nice even if someone goes overboard, it is for totally different reasons - just because it doesn't matter. If people go all emo, it is clear that they will reject almost any suggestion to calm down, as far as I have experienced. So it is better to post non-personal message in response or even just leave it. In fact, Infamy always do very good job on this aspect, unless someone tries to provoke him very openly.
microwiz wrote:I am finally playing with the XO-1 from my order.
Users browsing this forum: No registered users and 1 guest