Steve Holton wrote:To request an RMA (Return Merchandise Authorization) please contact:
OLPC Donor Services
Phone: 800-201-7144 (Monday through Friday, 9:00 am to 8:00 PM EST)
vince wrote:I did so in the evening of Jan-3rd and got the bot response, but nothing since then....
Kantarjiev wrote:Nope, not missing anything. Same here - FedEx ground shipping cost me $11.47.
But this isn't particularly out of line - many companies expect you to pay the freight for warranty returns.
So it goes.
There may be a way - you can go to the UPS and FEDEX web sites and use their "Track by Reference" method, using your donor confirmation number as a reference number - at least that worked for the original shipments.Kantarjiev wrote:It certainly would be nice if Brightstar, the logistics experts, provided a visible way to track the progress of the RMA'd machines. But I imagine that's too much to ask ... especially given their performance so far :-/
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