READ ME FIRST: Getting the best out of community support

Basic questions about your XO? Or search on top right for related questions.

READ ME FIRST: Getting the best out of community support

Postby Phil » Fri Dec 28, 2007 4:17 pm

Hello there, and welcome to the OLPC Community Support forum!

While there are plenty of people here who would like to help you, please take a few moments before posting your question to make sure that you get the best we can offer.

First, take a look at the official Support FAQ at http://wiki.laptop.org/go/Support_FAQ as it answers many of the most common questions. Maybe your question is answered there already! If you have some more time, poke around at http://support.laptop.org ... you might find more information there that will help you get what you need.

If not, take a quick look through the threads on this forum to see if anything looks similar. Perhaps your question has already been answered.

If not, feel free to ask! Please, please use descriptive subjects for your posts; "help!!!" is exciting but not particularly informative, whereas "Having problems with Flash websites in Browse activity" will help us know what we're getting into. (By the way, if that's your problem, you should check out the OLPC Wiki page on Flash for tips.)

If you feel more comfortable in a live-chat environment, check out our IRC gateway (and, for those of you who know all about IRC, it's #olpc-help on irc.freenode.net) ... there are almost always friendly volunteers there who will be willing to help you work through whatever problems you have.

Finally, when your problem is no more please add "[SOLVED]: " to the topic of your post so that we know you got your answer.

Thanks, and we hope we can help!
Phil
Support Team
 
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Re: READ ME FIRST: Getting the best out of community support

Postby djp » Fri Feb 29, 2008 3:14 pm

Hello, My xo quit connecting to the internet. I keep getting a message secure connection failed. The neighborhood shows the wi-fi circle is coated white but fails to connect. What do I do?
djp
 

Re: READ ME FIRST: Getting the best out of community support

Postby thezef » Sat Nov 15, 2008 8:40 am

wow, nobody answered this, since feb 2008? i'm in trouble... :wink:
thezef
 
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Re: READ ME FIRST: Getting the best out of community support

Postby Sarah Elkins » Sun Nov 16, 2008 12:10 am

Sometimes it thinks it's still connected when it's not. Click on the circle to make it disconnect, then again to make it try to connect again.
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Re: READ ME FIRST: Getting the best out of community support

Postby ektoric » Tue Nov 18, 2008 12:21 pm

thezef wrote:wow, nobody answered this, since feb 2008? i'm in trouble... :wink:

It's usually a convention to ask a question by starting a new thread instead of tacking onto an existing thread (unless your issue matches exactly the first person's question).

That way, people giving help can focus on that problem, we don't have tangents that are hard to follow, and the people getting help can follow a "clear" train of thought.

That is probably why there was no response to this message, because this thread would be "inappropriate" to start a question. Consider if everyone started their question in this thread, and everyone attempted to help that person. There would be an entangled web of questions and responses, and nobody would be able to determine who's responding to whom.

Please consider starting a new thread for your question if after searching through the forums yields nothing that matches your specific question. Thanks!
ektoric
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Re: READ ME FIRST: Getting the best out of community support

Postby Nicole34 » Thu Aug 19, 2010 8:53 pm

Hello, My xo quit connecting to the internet. I keep getting a message secure connection failed. The neighborhood shows the wi-fi circle is coated white but fails to connect. What do I do?
Nicole34
 
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Joined: Thu Aug 19, 2010 8:50 pm


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