Points of views and questions about the OLPC project. What should it be? How could it be better? Where is it needed most? Ask your questions here and let your opinion be known.


Postby Emma_blue » Sun Nov 23, 2008 11:51 am

Once the laptops are delivered to the children, what tech support do they have? What about repairs?

Re: Support

Postby ncarrol » Fri Nov 28, 2008 2:40 am

There are now several repair centers around the country. See
Some major parts, such as replacement batteries, are available:

Support is primarily through the wiki, forums such as this, online chats, and emails to . Do not expect telephone support.

Help pages are part of the software.

You can download full manuals in PDF format or order (separately) printed manuals.

Use the search features on this forum and the wiki to get more information.
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Re: Support

Postby AuntiMame » Fri Nov 28, 2008 2:07 pm

Once the laptops are delivered to the children


do you mean when laptops are deployed in developing countries? In that case, the country receives 1% extra in their order to use for parts/replacement of DOA units. The country itself will set up a repair system for XOs. I believe in Uruguay they have about 100 people who work on XO deployments full time for that country.

If your question was about support for the G1G1 (GiveOne,GetOne)laptops that you can acquire through, then ncarrol's answer has all the info.

Silly name. Great stuff for your XO laptop.
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